Current System Status

Microsoft Email Problems

15:56 09/06/2017

We are currently seeing a large amount of emails being deferred when sending to Hotmail/Outlook and other Microsoft addresses. This includes and domains that have emails hosted with Outlook services.

This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.

E-Mail Delivery to BT and Yahoo

15:57 09/06/2017

We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.

AOL - Sending Issues

15:58 09/06/2017

We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mail servers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.

Kvmhost178 Abnormal Server Behaviour

23:06 09/12/2017

We are currently encountering abnormal connectivity problems on this server, as a result customers may encounter errors when connecting to guests on this kvmhost, we are investigating the causes.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.

Customer connectivity issues

09:49 10/12/2017

Some customers are experiencing some connectivity issues when logging into or accessing their accounts, this is currently being investigated by our System Administrators and we hope to get this resolved as soon as possible, we do apologise for any inconvenience caused.

This should be fix however we will be monitoring this during the day to ensure it doesn't reoccur.

Planned System Maintenance

MS SQL planned maintenance

22:00 13/12/2017

At 22.00PM (UK time) we will performing essential maintenance to our shared MS SQL environment. We have scheduled 2 hours for this work to take place. During this time database availability may be intermittent. We do not anticipate that availability to be affected for the entire 2 hour window. We apologise for any inconvenience caused by this.